REWARDS PROGRAM
- What is the Virgin Active Rewards program?
- Who can participate in the Rewards program?
- How can I join the Rewards program?
- What happens if my device is not compatible with the app?
- What are Weekly Goals?
- What are Milestones?
- What are Levels?
- How can I redeem my weekly rewards (weekly goal)?
- How does the entry count work to reach the weekly goal?
- Can I accumulate extra entries for the following week?
- How can I earn extra points?
- What happens if I don't reach the weekly goal?
- Can I change a reward that has already been selected?
- How much time do I have to redeem weekly or milestone rewards?
- What happens if I select the wrong reward or if I don't redeem the reward within the specified period?
- Do rewards and benefits change over time?
- How can I know which level I belong to?
- If I change my membership, could I lose my current level?
- What should I do if I don't see my accumulated points or rewards in the app?
- Where can I check the history of my earned points?