My Club
THE 10 MOST FREQUENTLY ASKED QUESTIONS
- My Membership
- Changed your mind after subscribing? Here’s how the right of withdrawal works
- Is a medical certificate required to attend the Club? Here's everything you need to know.
- Can the monthly fee of my subscription change?
- Automatic Subscription Renewal: Everything You Need to Know
- Do you want to cancel your subscription? Here’s how to do it step by step
YOUR MEMBERSHIP
- My Membership
- Can the monthly fee of my subscription change?
- Automatic Subscription Renewal: Everything You Need to Know
- Changed your mind after subscribing? Here’s how the right of withdrawal works
- What services does my subscription level include?
- How can I manage my Corporate subscription? (Corporate welfare)
MEMBERSHIP FREEZING AND CANCELLATION
- Need to take a break? Here’s how to suspend your subscription temporarily and for free
- Need to take a break but don’t qualify for a free suspension? Here’s how to temporarily pause your subscription at a low cost
- Are you permanently unable to attend the Club? Here’s how to request early termination of your subscription
- Do you want to cancel your subscription? Here’s how to do it step by step
- Do you no longer want to attend the Club and want to terminate your subscription early? Here’s how the early withdrawal right works
- What happens to my subscription if I suspend it?
MEMBERSHIP PAYMENTS
- Why was my payment not successfully completed?
- Can I pay for my subscription without entering a payment method?
- How often do I pay my subscription fee?
- How can I renew the monthly subscription if it was not successful?
- How can I choose or change my payment method?
- Which payment methods do you accept?
MEDICAL CERTIFICATE FOR SPORT ACTIVITIES
CLASSES BOOKING & GYM FLOOR ACCESS
- What is the Body Check?
- Can I change my subscription's Priority Booking?
- What is Priority Booking?
- How many classes can I book in one day?
- What classes does Virgin Active offer?
- Where can I find the classes calendar?
APP MYVIRGINACTIVE
- I am not receiving the email to reset my password. What should I do?
- Is it mandatory to reset the password to access the Virgin Active Italia app?
- I can no longer view and book classes according to my priority, what can I do?
- Can I enable/disable notifications?
- Can I change my email and/or phone number?
- Can I view my training program?
POOL, SPA & SOLARIUM
REWARDS PROGRAM
- What is the Virgin Active Rewards program?
- Who can participate in the Rewards program?
- How can I join the Rewards program?
- What happens if my device is not compatible with the app?
- What are Weekly Goals?
- What are Milestones?
REVOLUTION DIGITAL MEMBERSHIP
- What does the Virgin Active Revolution digital subscription include?
- What digital content can I find on Virgin Active Revolution?
- How does the monthly digital subscription work?
- How does the annual digital subscription work?
- How to activate a digital subscription with a discount or promotional code?
- I'm a new digital customer, how can I activate my account?